Showing posts with label adventures of boss lady. Show all posts
Showing posts with label adventures of boss lady. Show all posts

Wednesday, February 15, 2012

Adventures of Boss Lady: When Employees Make Mistakes

Part of my lessons in being a Boss Lady have been delegation and telling people to do things instead of asking (in the "do me a favor tone" rather than "do you mind" tone). A lot of my on-the-job training for being a Boss has boiled down to confidence/and or competence. If I assert it, things seem to go better for me than if I let folks know I "don't know what I am doing".

Maybe not this, yes?
Mistakes are a part of life and will happen. I don't mind this as it is part of my reality at my "day job". I have great coaches/bosses who help me learn through the mistakes and put me on the right path towards learning to do things well next time. It's pretty cool. I'm attempting to model the same thing to my employees when things need correction, but I'm finding it difficult as I don't have a lot of experience in this field. 

I am finding that a lot of things "I just know" because I have done them for so long need to be spelled out so that there are clear expectations and my employees can see the direction I want things to go for the business. I am also finding that very smart people say very dumb things, and I have to help them learn not to do so (in front of customers). 

This Boss Lady process is also full of ME making mistakes, but as the Boss Lady, I have to deal with it differently. And then talk to my employees about how to handle things so my mistakes don't impact them negatively. 

I hope I get better at this, but I am really excited by how much I am learning.

Thursday, February 2, 2012

Adventures of Boss Lady : Convention Report

You may have heard from around the web that there was a gaming convention in my neck of the woods this past weekend.

For a game store owner, going to a con is a whole different experience than that of the average attendee. Whether it's in your home town or far away, there's a lot of work that goes into 'doing the con'.



Attending a convention as a vendor requires stock, staff, transportation, food and lodging. At this particular con, we have an advantage over other vendors because we live less than 10 minutes from the convention location, so lodging is covered gratis.

Stock, transportation and food were stuff TheDude and/or HiSign (our employee) took care of in one fashion or another. My job was to take care of the "staff".

Our store has a very distinct advantage - we have an incredibly loyal base of customers. It's honestly almost criminal to call these folks customers, due to how passionate and dedicated they are to our business and our community.

My title is HR Director- that means I manage people. Every year at convention time, I put out the call for volunteers to help TheDude and I pack all our stock into boxes.
I usually "plan" for 5 or so people to show up based on in person, email or FaceBook replies, and I almost always get closer to 10-12. I roll with it, and get people working very quickly.

At the beginning of the process.

In the middle of the insanity that is the packing process...

In the van, ready to go to the convention hall.
Packing it only part of the process for our store. We also have to set everything up at the convention site. The convention provides us with tables, and that's all. We're "smarter than the average bear", and we bring shelves with us. Then, we fill them with stuff to sell. 

We bring it on on carts, first.

A volunteer fills the shelves while I direct traffic.

Almost done!

Once we're set up, it's time to sell. And talk to people. TheDude and I have been around for a long time, and we know many of the attendees of this con personally, so this is kind of like a "family reunion" for us.  We usually walk the room a few times, give a few hugs, chat with some friends and so on. 

I usually see great games and have a fabulous time with a big crowd of people I know and like. This year, I saw one of the best sights I've seen in a LONG time. 



She's walking! This was the highlight of the con for me.

Well, that's the people. But what about the GAMES, you ask??


There were the usual "conquer the X" board games. Lots of those. 


There were also a fair number of resource management games. Agricola, the one featured above, is very popular. 





And there were more than a fair share of reasons to play with little toy soldiers. 



A little bit of roleplaying, too. 




And last but not least, a wonderful time with friends- a chance to BS, chit-chat, talk a little hobby, and be around people that 'get' playing with little toy soldiers.

After the con is over, vendors get to do the whole process all over again- in reverse. The pack up and move out happens again, due almost entirely because of volunteers (and HiSign, our effing awesome employee)- and I am in charge of them for the breakdown, too.

It went just as well as setup- so much so that TheDude and I took everyone out for dinner and went to bed at a somewhat decent hour.

I never in a million years imagined I would be a good manager. But I am really, really getting to be excellent at delegating jobs,  giving direction, praising, and motivating people-in a game store related setting.

I am glad it's over, but always look forward to the next year. 

Tuesday, January 24, 2012

Adventures of Boss Lady

I am now a Boss.



This is, in many ways, the direct opposite of my usual way of operation. I'm accustomed to asking people to do things, or suggesting in a way that makes people think it is their idea. So the concept of TELLING people outright what to do is pretty foreign to me.

I am also notoriously nice. This has been one of my downfalls for many years-not being so good at being a badass and letting people get away with murder around me. Many of my essential duties as a boss are being wrapped in fluffy nice. Which, maybe isn't so good for my business.

This is my first week at being a boss, and I know I have a lot to learn. Like how to give directions rather than make suggestions (or ASKING Employee what he wants to do). I also have to work on addressing concerns and giving praise.

It is definitely an adventure. Tune in soon for reports from the field....